Frequently Asked Questions

Welcome to mailhive

Now that you've subscribed, you might be wondering what's next?

The first step to get up and running is modifying your existing DNS services to point the existing mail and MX records over to us. Once we setup and deploy your new domain on our mail and archival (optional) services, we'll let you know. This is done within a few hours of signup.

What you need to know in order to utilize our services

Mail Exchange (MX) Address
We currently utilize 2 front end spam filters to help keep any spam that gets through to you at a minimum. This helps control phishing attacks and virus infections. Emails that are deemed as spam will get quarantined and once a day, you will be notified of these emails. If you would like to get more frequent notifications of email thats been quarantined, please let us know an we can set that up for you. >> >>

Mail Server Address
Our mail server sits in our data centre on high availability hardware. We rely on this along with fast SSD's and SSD Caches to provide you with exceptional performance and reliability. >>

Archive Server Address
Our archive compliance server is used to maintain 7 years of your email storage should you choose to subscribe to it. Archive compliance is a great way to help maintain transparency and restore emails deleted long ago should the need arise. >>

SPF Records
SPF records are a great way to help control spam that gets delivered to other domains in your name. By default, we relay all emails that you send off of our spam filters. This helps to ensure that any emails you send out are cleaned from viruses before going out to external clients. These records can be setup in many ways, however a good rule of thumb would be a setup as shown below:

"v=spf1 mx ip4: -all"

In certain cases the above records has to between "quotes" for some DNS Services. We utilize the MX record for all servers that check SPF records and will allow email from you if they are from one of the 2 MX servers we use. We also add the servers IP address as well, however this is not used at the moment, but could be at a later date so a good rule of thumb is to add it in.

You need to make sure that if your organization uses any other services, such as mailchimp, constant contact, etc that delivers email based on your behalf (as your domain) that you add them into your SPF record in the ip4: section of the record in order to ensure those emails are not viewed by other mail servers as spam. You will need to deal with those third parties to determine what SMTP servers they use to send your mail.

DNS Services Setup

Record Name _____

Type _____
autodiscover _____
A _____
autoconfig _____ A _____
mail _____ A _____
webmail _____ A _____
archive _____ A _____
_imaps._tcp _____ IN SRV 5 0 993 _____
_smtps._tcp _____ IN SRV 5 0 465 _____
_caldavs._tcp _____ IN SRV 5 0 443 _____
_carddavs._tcp _____ IN SRV 5 0 443 _____
@ _____ IN MX 10 _____
@ _____ IN MX 10 _____
@ _____ IN TXT _____ "v=spf1 mx ip4: -all"

If you have any questions or are having trouble getting your DNS services configured properly with the above steps, you can email us directly using or visit our main support page: and create a ticket and one of our staff members will get back to you quickly to help you get your issue resolved.

Help Topics:

Last Updated 4 years ago