Frequently Asked Questions

Search quicker in Outlook for Windows

From time to time, Outlook is slow to respond to a search request. Sometimes, this is a server-related issue, but more often than not it's a client problem that can be solved quickly.

To get faster results when searching in Outlook:
  1. Launch Control Panel.
  2. Select the Indexing Options.
  3. Add your Outlook .PST file to the Windows Index.
Windows Control Panel
Where can you find the .PST file?
First, you need to show hidden files. To do this:
  1. Open the File Explorer window by selecting This PC.
  2. Select the View tab.
  3. Check Hidden Items.
Windows Explorer
After you've checked to show hidden files, on a modern Windows OS you can use the following path to find the .pst file: drive:\Users\\AppData\Local\Microsoft\Outlook.
4. Open Indexing Options in the Control Panel, select Modify.
5. In the Indexed Locations pop-up window, under Change selected locations, select the path to your Outlook folder, starting at the Users folder.
Indexing Options

6. Check the box beside the Outlook folder. Now, you have the file indexed by the Window OS directly.
Outlook Indexing
7. Select OK. Once the indexing is complete, your searches should be much faster.
If you're still having issues with searching after you've done this, open a ticket so we can help you.

Help Topics:

Last Updated 4 years ago